WHAT IF MY TOWEL IS NOT FIT FOR MY WORKOUT 🤔

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, even if you change your mind! 🤔

We want you to love your Gym Towel, so to be eligible for your 30 days change of mind return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@nygymtowelco.com. If your return is accepted, we will not only send you a return shipping label, as well as instructions on how and where to send your package, but we will take care of the shipping cost’s too.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@nygymtowelco.com

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your gym towel isn’t fit enough for your workouts and is defective within the first 30 days of purchase, please email us to arrange either a full refund or we will replace the item for you.

As with our returns policy, we will take care of the shipping cost’s to return the item back to us and in the event of a replacement item if the item is found to be defective or faulty. So you have piece of mind that you will not be out of pocket if our towels are not fit for your workouts.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We really do want you to love our towels and if they are not fit for your workout in any way then feel free to reach out to us and let us help to make your workout happier and healthier. Email us: info@nygymtowelco.com 💛